The Centre has directed a complete overhaul of the Central Board of Secondary Education’s payment gateway system after technical failures, payment glitches and student complaints disrupted the board’s post-result and re-evaluation process.
The move comes after days of complaints from Class 12 students and parents over CBSE’s post-result services portal, including failed payments, fluctuating fee amounts, inaccessible pages and concerns linked to scanned answer sheets used in the re-evaluation process.
The Ministry of Education said in a statement on Sunday (24 May) that Union Education Minister Dharmendra Pradhan spoke to Union Finance and Corporate Affairs Minister Nirmala Sitharaman in view of the recent technical and payment-related issues being faced by students during CBSE’s post-result and re-evaluation process.
Following the discussion, four public sector banks – State Bank of India, Bank of Baroda, Canara Bank and Indian Bank – will assist CBSE in strengthening its payment gateway infrastructure and necessary integration with the post-examination services portal.
The banks will help CBSE put in place stronger payment protocols to ensure timely payments, address payment glitches and enable automatic refunds for excess payments, if any.
Pradhan also directed CBSE to carry out a complete overhaul of its payment gateway system.
The coordinated intervention by the Ministry of Finance, public sector banks and CBSE is expected to improve digital transaction stability and ensure a smoother experience for students using post-result services such as answer-sheet access, verification and re-evaluation.
The decision follows mounting public frustration over CBSE’s re-evaluation process.
Several students and parents reportedly claimed that the portal crashed during peak usage, payments failed midway and application pages became inaccessible during crucial submission windows.
Reports also cited cases where the re-evaluation fee displayed by the portal allegedly changed sharply, with students seeing unusual amounts during the payment process.
In some cases, parents reportedly flagged the matter to higher authorities and sought urgent intervention.
The payment trouble added to wider concerns over CBSE’s post-result process this year, with students also raising questions over blurred scanned answer sheets and alleged evaluation-related discrepancies under the board’s digital assessment mechanism.
The issue gained urgency because the re-evaluation window is time-bound and many affected students are also navigating entrance examination schedules and college admission timelines.
Earlier, the Ministry of Education had sought a report from CBSE over the complaints and directed technical support from IIT experts to help address portal-related issues.
CBSE has separately warned students against fake circulars circulating online about the re-evaluation and photocopy process, asking them to rely only on official communication.
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