Union Minister for Communications Jyotiraditya M. Scindia on Monday chaired the Quarter 3 strategic review and planning meeting of Bharat Sanchar Nigam Limited in New Delhi, stressing the need to improve quality of service, expand the mobile customer base and raise average revenue per user.
The meeting, held at Vigyan Bhawan, reviewed BSNL’s performance for the third quarter of the 2025-26 financial year, with senior officials from the Department of Telecommunications and BSNL’s top management in attendance. The minister underlined that sustained growth would depend on better network reliability, customer retention and timely achievement of revenue targets.
During the review, a circle-wise assessment of revenue performance across all service verticals was carried out. Best practices adopted by stronger-performing circles were discussed, while gaps in underperforming regions were identified to ensure more balanced and sustained revenue growth. Special emphasis was placed on strengthening BSNL’s position in the mobile segment.
The minister noted a quarter-on-quarter improvement in mobile ARPU and urged circles with stagnant figures to take corrective steps. Measures such as enhanced service offerings, value-added services and focused customer engagement strategies were discussed to drive higher revenue per user.
Key quality of service parameters, including mobile network availability and mean time to repair, were also reviewed. Circles such as Kerala, Tamil Nadu, Uttar Pradesh East, Karnataka, Punjab, Gujarat, Andhra Pradesh, Kolkata, Himachal Pradesh and Uttarakhand were highlighted for significant improvements in mobile network fault repair times. All circles were directed to further reduce downtime and improve fault resolution to enhance customer experience.
In the enterprise business segment, Karnataka, Odisha, Gujarat, Haryana and Uttar Pradesh West were recognised for strong performance in customer acquisition and growth. Circle-wise plans for achieving fourth-quarter revenue targets were presented, with instructions to maintain a strong focus on execution and accountability in the final quarter of the financial year.
